Changing or cancelling an order:

If you would like your order changed after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request. However, depending on when the item was packed then it may not always be possible to change an order. To find out the status of your order you can log in to your account area and if the order has not been packed or dispatched then we can change the order for you.

Orders Procedure:

On every product page, you will find the delivery options available for that product. The options are as follows and will show delivery times for UK MAINLAND depending on which warehouse our stock is located in. You will be asked to make your selection in the checkout.

  • Standard (3-5 day delivery)
  • Expedited (order by 2pm for next day delivery)
  • Click and collect from our warehouse
  • International
UK MAINLAND COST DELIVERY TIME CARRIER
Standard UK delivery FREE on orders over £50 | £2.50 on orders up to £9.99 | £3.50 on order value £10 – £19.99 | £4.50 on order value £20-£29.99 | £5.50 on order value £30 – £49.99 Delivery within 3-5 working days National Courier Signature Required & Trackable
Expedited UK delivery £8.50 Delivery next working day subject to stock availability and order by 2pm UK MAIL Signature Required & Trackable
Collect from our Warehouse FREE Collect in store same day (call us before you collect) In person

1.1 All goods are subject to availability.

1.2 Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges shown are for 2 to 4 day delivery of items in stock to U.K. mainland addresses only. If you require delivery to non-U.K. mainland address charges will vary depending upon the destination. Please contact us to discuss your requirements.

1.3 We will try to ensure that delivery is made within the estimated time scales.

1.4 For products listed on our Web Site outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.

1.5 You should check your order carefully when it is delivered to you. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then you should notify us promptly. We use independent couriers in order to deliver goods to you a quickly and efficiently as possible. We need to hear from you as soon as possible if you believe that your order has been damaged in transit so that we can investigate the matter with our couriers.

1.6 Any product with free delivery will only include the free service within mainland England. And the items will be sent by economy service and can take up to 7 working days.

Returns procedure:

2. Returns Policy

We always aim to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

2.1 If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 working days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. We are responsible for paying return shipment costs if goods are returned for this reason

2.2 (2.5) If any goods you have purchased have faults when they are delivered to you, you should contact us within 30 working days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason

2.3 If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 10 working days and arrange collection and return. Upon receipt of the returned goods, the price paid by you will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason

2.4 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the goods have been delivered to you. If you change your mind about the goods within this period, please return them to us within 7 working days of receipt. You are responsible for paying return shipment costs if goods are returned for this reason.

2.5 If you simply wish to return any items to us that you have bought you may do so if the following conditions are met:

2.5a You have not used the products; and
2.5b You return them to us within 20 working days of your original purchase.

2.6 If you wish to return goods to us for any of the above reasons, please contact us via email to make the appropriate arrangements.

2.7 We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions. Where you have been entitled to any multi-buy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site. Your statutory rights are not affected.

2.8 Faulty Goods can be returned to us within 3 months from date of invoice for replacement. Returns will not be accepted without prior authorisation number (RMA NUMBER). Defective goods will be replaced with equivalent products should the original product be out of stock.

2.8b The Return must be returned within 7 days from the date of issue of the RMA number, otherwise the RMA number will be void and the product will not be accepted.
2.9 Goods will not be accepted from the carrier unless clearly marked with a Ride On Toys RMA number.
2.10 Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted. Only genuine manufacturing faults will be accepted, Products that are returned due to customer abuse will be rejected.
2.10a The RMA number is only issued for the goods stated above
2.10b Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
2.10c All products will be inspected for shortages; these will be noted and deducted in the case of a credit.
2.10d All products will be inspected for damage, in the case of a credit; no credit will be given for damaged goods caused by customer abuse.
2.10e “No Fault Found” and non-claimed goods will be held for 14 days awaiting your collection after this point Ride on Toys reserve the right to dispose of any unclaimed uncollected items.
The buyer is responsible for return shipping expenses under all circumstances.
Some goods are supplied with a manufacturer’s warranty. The buyer may need to contact the manufacturer directly with warranty claims. Ride on Toys will use reasonable endeavours to assist the buyer with warranty claims. Please ensure to contact us if your product falls under warranty claims.
All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued if they do not fall under the Order & Returns Policy.
Taxes and import duties:

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom please note that we do not currently deliver goods outside of the United Kingdom. Any goods ordered accidentally should be cancelled before processing. Please contact us if you have any further questions, or you are unsure that the order was cancelled successfully.
Alternatively, dependant on your location, we may still be able to fulfill your order. Please contact us on: 01630 350050
Please note that when shipping goods to outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you at an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Complaints:

If you are not completely satisfied with the level of service you receive, please do let us know by telephoning us on 01630 350050 or emailing info@rideontoys.org

Alternatively, you can write to us at:

Customer Services
Ride On Toys
The Hanger
Crow Ln,
Hinstock,
Market Drayton,
Shropshire.
TF9 2EJ.

Please note that additional complaints processing time will occur when filing a complaint via Post. Please allow an additional 20 working days for complaints sent via post. If you are unsure about the process of your complaint, please email or phone us and one of our team will get back to you.

We undertake:

To acknowledge your complaint within 2 working weeks
To deal with your complaint fairly, effectively and confidentially
To keep you updated on the progress of your complaint